Frequently Asked Questions
Got questions? We've got answers.
General Questions
American Depot connects you with licensed healthcare providers through telehealth. You select a
treatment, complete a health questionnaire, and a provider reviews your information. If approved, your prescription is filled by a
licensed pharmacy and shipped to your door.
Yes, we're 100% legitimate. We partner with licensed telehealth providers and accredited US pharmacies.
All medications are FDA-approved and dispensed by licensed pharmacists.
No insurance is required. Our prices include the consultation, prescription, and medication. What you
see is what you pay—no hidden fees.
Consultations & Prescriptions
The health questionnaire takes about 5 minutes to complete. A licensed provider typically reviews your
information within 24 hours, though most consultations are completed same-day.
If our providers determine the treatment isn't right for you, you won't be charged. We only charge when
your prescription is approved and ready to ship.
Yes! You can message your provider anytime through your account dashboard. They'll respond within 24-48
hours.
Shipping & Subscriptions
Most orders ship within 24 hours of prescription approval and arrive within 2-3 business days. Shipping
is always free.
Absolutely. All orders ship in plain, unmarked packaging with no indication of the contents. Your
privacy is our priority.
Subscriptions automatically renew monthly or quarterly (your choice) so you never run out. You can
pause, skip, or cancel anytime from your account—no questions asked.